Frequently Asked Questions

What products are available from Hourglass Cosmetics for sale?

Hourglass Cosmetics offers a range of luxury products, including the Vanish Seamless Finish Foundation Stick, Ambient Lighting Palettes, and Vanish Airbrush Concealer. For a unique touch of décor, check out the gold hourglass decor piece that reflects the brand's aesthetic elegance.

How do I determine the correct shade of foundation from Hourglass?

To find your perfect match, use the Shade Finder quiz available on the Hourglass website. It’s as simple as answering a few questions, much like exploring the home decor collection that matches your interior style.

Can I return or exchange a foundation if it's the wrong shade?

Yes, Hourglass allows returns within 45 days for a full refund. However, exchanges are not available, so you'll need to place a new order after returning the incorrect item. For inspiration on quality returns and selections, peruse our style guide to furnishings.

What is the return policy for custom palettes from Hourglass?

Custom palettes may not be exchanged, but they're eligible for a full refund if returned within the policy window. If you're building your own aesthetic, don’t miss our jewellery collection for personalized style inspiration.

How do I ensure I receive my Shade Finder quiz results via email?

Be sure to check your junk folder and mark emails from Hourglass as approved. If issues persist, their customer service can assist. Need more shopping guidance? Read our expert tips on online shopping in South Africa.

Are Hourglass products available in a retail store, or just online?

Hourglass products can be purchased online and at select retailers like Ulta and Nordstrom. Similarly, you can explore beautiful items both online and in-person with our curated furniture collection.

How long does shipping typically take for Hourglass orders?

Shipping times vary by location and shipping method. You’ll find estimated delivery times during checkout. For efficient shopping experiences, check out our blog on free online shopping options in South Africa.

Are Hourglass products considered 'clean' or cruelty-free?

Many Hourglass products are considered clean and cruelty-free, but it's best to check each product's label or their official policies. For eco-conscious luxury accessories, browse our popular soft and stylish blanket collection.