Frequently Asked Questions

How do customers generally describe the service at reputable furniture stores?

Customers often describe the service as friendly, knowledgeable, and non-pushy, appreciating staff who answer questions thoroughly and give them space to decide without pressure. For examples of stores praised for their service, check out our roundup of Johannesburg furniture stores.

What should I ask about the materials and construction of furniture before buying?

Inquire about the type of wood or materials used, how the furniture was made, and whether eco-friendly practices and non-toxic finishes were used to assess quality and durability. Take a look at our furniture collection to explore product materials and craftsmanship in detail.

How can I find out about delivery options and timing?

Ask if the store offers delivery, how long it will take, and who will deliver it—some stores use their own trusted delivery teams rather than third parties for better reliability. You can find more on this in our post on online shopping experiences in South Africa.

What warranty or guarantees should I look for with furniture purchases?

Find out about warranties and guarantees from both the store and manufacturer covering defects, malfunctions, and satisfaction, along with the duration and specifics of coverage. Learn about our approach in our feature on leading South African furniture retailers.

How do I know if the furniture will last long and maintain its appearance?

Ask about the expected lifespan, fabric durability, stain resistance, and whether the furniture is treated to retain its look over time to ensure you make a lasting investment. For inspiration and tips, browse our curated chair selection that balances style and longevity.

Are there price differences I should be aware of when choosing styles or sizes?

Yes, confirm the price differences between sizes, styles, and whether prices include shipping, assembly, taxes, or accessories such as pillows to avoid surprises. For popular furniture at various price points, don’t miss what’s trending in our Hot Picks collection.

What questions should I expect salespeople to ask to help select the right furniture?

Expect questions about your room’s existing colors, decorating style, presence of children or pets, frequency of entertaining, and budget to recommend suitable furniture. You can find style guidance in our blog on bedroom décor ideas.

How can I evaluate the overall customer satisfaction with a furniture store?

Look for reviews highlighting service quality, product knowledge, delivery experience, return policies, and overall shopping comfort to gauge customer satisfaction. See what shoppers have to say in our feature on top Durban furniture retailers.